Common questions
A few things you may want to know before making an appointment.
Do I need to know what’s wrong?
No. Just describe what happens when you try to use your device. “The screen is blank” or “I can’t open my email” is enough to start.
Can you help if I’m not good with computers?
Yes. You don’t need any computer experience. We can help with a problem or spend the visit showing you how to do something, with time to practice and ask questions.
Do you come to my home?
Yes. In-home appointments are available in Houghton Lake and Prudenville. If you live nearby but outside that area, ask about availability and any travel charge before booking.
Can a family member arrange a visit?
Yes. A family member can help explain the problem and arrange an appointment with your permission. You can have someone you trust with you during the visit.
What should I have ready?
Have the device, its charger, and a short list of your questions ready. If a sign-in is needed, you can enter your password yourself. Please do not send passwords or payment details in a text message.
What if the problem can’t be fixed during the visit?
Some problems need parts, more time, a specialist, or help from your internet provider. We’ll explain what we found and your options. The visit charge covers the booked time, even if the problem can’t be fixed.
How does remote help work?
We’ll talk about the problem first to see whether it can be handled remotely. If we need to share your screen, we’ll explain how it works and ask for your permission. You stay at your computer and can end the session at any time.
Do you supply smart-home devices?
Prices cover setup and labor. You supply the devices. Please share the model before booking so we can check that it fits the service.
Can you repair my computer?
Light repairs include accessible memory and drive replacements on suitable computers, plus software troubleshooting and Windows reinstalls. Parts cost extra. Screens, soldering, motherboard repairs, and recovery from failed drives are not included.